Biritish Land

Quality occupiers alongside a broad food, beverage and leisure offering, reflecting the growing expectations of our occupiers and customers.

We enhance our assets by improving the breadth, depth and mix of occupiers and the physical space at our properties. Relatively simple improvements such as cafés and attractive places to rest or have lunch outside the office or while you’re shopping can make a big difference to the places people work or shop.

Investing in assets with great potential

New Mersey, Speke is the third largest shopping park in the UK, with annual footfall of 8.9 million and a third of visitors using click and collect. Since the year end we have increased our holding in New Mersey, Speke to just over 66%. We have approval for an 11-screen cinema (which is pre-let) and six new restaurants totalling 29,000 sq ft, as well as plans for a comprehensive refurbishment, introducing double height glazed shop fronts and a new customer services pod.

Incorporating open spaces

At Aldgate Place, over 50% of the footprint is dedicated to new public realm spaces including two landscaped gardens, pedestrian streets, well thought-out play spaces and water features. The development includes a four-star hotel, cafés, restaurants and shops. The landscaping, designed by Townshend Landscape Architects, reflects the contemporary style of the City but maintains the industrial and historical legacy of the East End.

Enhancing the environment for our own team

Our focus on enhancing our assets includes our own head office at York House and Broadgate Estates’ office at Paddington Central, both of which we recently refurbished, with Broadgate Estates achieving the world’s first BREEAM Outstanding Fit-Out. Surveys show that people feel happier, healthier and more productive in the new space, which has more natural light, better views and greenery, as well as improved space planning to encourage active living and social interaction. This sets the tone to promote wellbeing and productivity across our portfolio.

Listening to our customers

The data we collect from across our retail portfolio gives us a clear idea of what matters to our customers. In response to customer feedback, we have been upgrading assets in the portfolio to improve shopper satisfaction. Enhancements include additional food and beverage options, better car parking, and improved public realm such as new customer walkways, cycle routes, seating and attractive landscaping, as well as children’s play areas and toilet facilities. All lightbulbs installed are energy efficient, taps and toilets are designed to use as little water as possible and timber comes from guaranteed sustainable sources.

Leveraging Broadgate Estates

We have brought the management of our retail assets in-house through our subsidiary Broadgate Estates, a leading property management company. We are working to enhance the offer for customers, standardising operational excellence and rolling out value-added services, including technology and consumer services. Broadgate Estates already delivers best in class service across our office assets and for third parties including many leading commercial and retail landlords. We have extended its remit to cover retail, as we work together to ensure all our assets are recognisably Places People Prefer.