We create places that nurture people’s wellbeing and productivity.

From public realm improvements at Paddington Central and BL:ueprint makeovers at local centres, to testing innovations in our own offices, we’ve been putting our wellbeing principles into practice across our portfolio. Visit our blogs to find out more about what we’ve been doing.

Our health and safety management systems across all our activities are OHSAS 18001 accredited, an internationally applied British standard.

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Our approach

  • Providing safe, well-managed environments for the people who work, shop and live in our places.
  • Partnering with occupiers to pilot wellbeing and productivity features.
  • Increasing worker, shopper and resident preference by inspiring wellbeing and productive working.

Why wellbeing matters

Matthew Webster, Head of Wellbeing and Futureproofing at British Land: “As a placemaker, we can have a real impact on how people feel and behave, how they interact with others and how productive they are. Evidence shows that if we get this right and provide the foundations for people’s wellbeing to flourish, the potential benefits are significant – for the people who work, shop or live in our buildings, for our commercial occupiers, local communities, investors and the wider society:”

Occupiers are increasingly willing to pay a premium for high-quality, walkable, sociable urban environments that support healthier, more productive employees and help attract the best talent and loyal customers.

People want to work, shop and live in places that make them feel healthy and happy, with wonderful public realms, pedestrian links and access to nature. This will only become more important as the boundaries between work and social time continue to blur, and as people enjoy increasing choice over where they work and shop.

When we surveyed 1,000 office workers across the UK, they felt they’d be on average 36% more productive at work if they were working in the ideal office. They also said they’d change jobs to find the ideal office, and wellbeing features are a part of this:

  • 73% thought that outdoor areas and gardens are a key part of the ideal office – but only 62% are happy with what they’ve currently got.
  • 60% want to be able to enjoy social events at their office building or campus – rising to three quarters for Millennials.
  • 86% said they’d stay longer with an employer that had the ideal office location and features – and over a third have already switched jobs to improve this.

In the PwC Emerging Trends US Survey 2016, 92% of real estate experts said promoting the workplace and wellness agenda was important to their occupiers’ property strategy (20% very important) and 94% ranked enhancing productivity as important (31% very important).

John Vouniotis, Building Services Manager at Kingfisher plc: "The improvements across the campus are making Paddington Central a more enjoyable place for people to spend time."


Wellbeing 2015/16 2014/15 2013/14
Visitor dwell time at our shopping destinations (minutes) 62 nr nr
Visitor score for the shopping experience (score out of 5) 4.2 nr nr
Employee score for our offices supporting their wellbeing 87% nr nr
Health and safety 2015/16 2014/15 2013/14
Accident frequency rate Developments (per 100,000 hours worked) 0.14 0.19 0.12
Retail (per 100,000 footfall) 0.01 0.01 nr
Offices (per 100,000 FTEs) 18.85 7.5 nr
Employees (per 100,000 FTEs) 0.0 0.0 nr
Fatalities 0 1 0

We are also working with occupiers and partners on meaningful measures for wellbeing and productivity in offices.

For more on our performance data: Targets and performance.

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Biodiversity is essential for many of the Earth’s natural systems to function, and certain locations and species are protected by law. Our biodiversity initiatives, such as green roofs, often offer opportunities for us to create pleasant spaces that add to people’s sense of wellbeing and enhance air quality, supporting our wellbeing focus area. Find out more about our green roofs.